Return & Refund Policy

Return & Refund Policy

At BrandCart, customer satisfaction is our top priority. We want you to be completely satisfied with your purchase. If you're not satisfied, we offer a comprehensive return policy.

Return Eligibility

Items are eligible for return within 14 days of delivery if they meet the following conditions:

• Item is unused and in original condition
• Original packaging is intact
• All documentation and certificates are included
• Item has not been worn, altered, or damaged by the buyer

Exceptions

The following items are not eligible for return:

• Items purchased at auction (finality of auction sale)
• Custom or personalized items
• Items that show signs of wear or use
• Items past the 14-day return window

Return Process

1. Contact our customer service within 14 days of delivery
2. Obtain a return authorization number (RMA)
3. Ship the item back to us at the address provided (prepaid shipping label included)
4. Upon inspection and approval, process your refund within 5-7 business days

Refunds

Refunds will be issued to your original payment method. Shipping costs are non-refundable unless the return is due to our error or a defective item.

Questions?

For return inquiries, please contact our customer support team at support@brandcart.com or call 1-800-BRANDCART.